Shipping & Refund


Thank you for shopping with Milletto & Nutto.

We aim to ensure that every order reaches you safely and in good condition. This Shipping & Return Policy explains our shipping process, delivery conditions, cancellations, returns, damaged-product claims and refunds for orders placed through millettonutto.com.

1. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Free-shipping eligibility, where applicable, will also be displayed at checkout based on the current order value and promotional conditions.

Shipping charges and free-shipping thresholds may be updated from time to time.

2. Payment Method

Milletto & Nutto currently accepts prepaid orders only.

Cash on Delivery (COD) is currently not available.

Orders will be processed after successful payment confirmation.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it for dispatch.

Processing time may occasionally be affected by:

  1. Public holidays.
  2. High-volume sale periods.
  3. Product availability.
  4. Operational closures.
  5. Courier or logistics delays.
  6. Other circumstances outside our reasonable control.

Once the order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another available communication channel.

4. Delivery

Delivery timelines depend on the delivery location, PIN code, courier availability and logistics network.

Any delivery date or timeline shown on the website, checkout page or tracking information should be treated as an estimate unless expressly stated otherwise.

Delivery may occasionally be delayed because of:

  1. Weather conditions.
  2. Public holidays.
  3. Transportation disruptions.
  4. Courier capacity.
  5. Government restrictions.
  6. Natural events.
  7. Incorrect or incomplete delivery details.
  8. Other circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that your order is dispatched and delivered as efficiently as possible.

5. Delivery Information Provided by the Customer

Customers are responsible for providing accurate delivery details while placing an order.

Please ensure that the following information is correct:

  1. Recipient name.
  2. Complete delivery address.
  3. PIN code.
  4. Landmark, where useful.
  5. Active phone number.
  6. Any other information required for successful delivery.

Milletto & Nutto cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been packed or dispatched may generally be eligible for cancellation.

Once an order has entered fulfilment, has been packed or has been handed over to the courier partner, cancellation may no longer be possible.

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated to the original payment method.

7. Returns and Exchanges

Since Milletto & Nutto sells packaged food and consumable products, delivered products are generally not returnable or exchangeable for reasons such as:

  1. Change of mind.
  2. Personal taste preference.
  3. Ordering the wrong product.
  4. Ordering the wrong flavour or size.
  5. No longer wanting the product after delivery.
  6. Opening or consuming the product without an identified quality issue.

This policy does not affect any rights available to customers under applicable consumer protection laws.

8. Damaged, Incorrect or Defective Products

Please contact us as soon as reasonably possible if you experience any genuine issue with your order.

This may include situations where:

  1. You received a product different from the one ordered.
  2. The quantity received is incorrect.
  3. The product arrived materially damaged during transit.
  4. The product packaging arrived materially opened, tampered with or compromised.
  5. The product was already expired when delivered.
  6. The product has a genuine quality defect.
  7. The product is materially different from its description.
  8. Part of the confirmed order is missing.

For visible transit damage, incorrect items or quantity issues, we recommend contacting us preferably within 48 hours of delivery so that we can investigate the issue promptly.

This recommended reporting period does not remove or limit any applicable statutory consumer rights or genuine product-quality complaints discovered later.

9. Information Required for a Product Complaint

To help us investigate and resolve your concern efficiently, please provide:

  1. Your order number.
  2. Your registered name or contact number.
  3. A brief description of the issue.
  4. Clear photographs of the affected product.
  5. Clear photographs of the product packaging.
  6. Photographs showing the batch, label or expiry information where relevant.
  7. Photographs of the shipping package where transit damage is involved.

An unboxing video may be helpful where available, but it is not mandatory for submitting a complaint.

10. Resolution of Eligible Complaints

Once we receive the required information, our team will review the issue.

Depending on the circumstances and product availability, an appropriate resolution may include:

  1. Replacement of the affected product.
  2. Replacement of a missing or incorrect item.
  3. Refund of the eligible amount.
  4. Another appropriate resolution agreed with the customer.

The resolution offered will depend on the nature of the complaint and the outcome of our review.

11. Refunds

Where a refund is approved, it will normally be initiated to the original payment method used for the purchase.

After the refund has been initiated, the time required for the amount to appear in your account may depend on:

  1. Your bank.
  2. Card issuer.
  3. UPI provider.
  4. Payment gateway.
  5. Other payment service provider.

Milletto & Nutto does not control the processing time taken by banks or payment providers after a refund has been successfully initiated.

12. Payment Debited but Order Not Confirmed

If payment has been deducted from your account but you have not received confirmation of a successful order, please contact our customer support team.

Please provide:

  1. Your name.
  2. Registered phone number or email address.
  3. Payment amount.
  4. Date of transaction.
  5. Payment or transaction reference number, where available.

We will review the transaction and assist you accordingly.

13. Failed or Undeliverable Deliveries

A delivery may fail if:

  1. The delivery address is incorrect or incomplete.
  2. The provided phone number is incorrect or unreachable.
  3. The recipient is repeatedly unavailable.
  4. The courier cannot access the delivery location.
  5. The package is refused without an eligible product-related reason.
  6. Delivery attempts are unsuccessful.

In such cases, the parcel may be returned to Milletto & Nutto.

Any request for reshipping or refund will be reviewed after the returned package is received, taking into account the circumstances, applicable logistics costs and consumer rights.

14. Refused Deliveries

Customers should avoid refusing a prepaid shipment unless there is a genuine reason to believe that the package has been seriously damaged, tampered with or incorrectly supplied.

If you notice visible damage to the shipping package at the time of delivery, you may photograph the package and contact our support team for guidance.

15. Product Storage After Delivery

Once delivered, customers are responsible for storing products according to the instructions provided on the packaging.

Product quality may be affected by:

  1. Exposure to excessive heat.
  2. Moisture.
  3. Improper storage.
  4. Leaving packaging open for extended periods.
  5. Storage beyond the recommended period.
  6. Consumption after the stated best-before or expiry date.

Issues caused by improper storage or handling after successful delivery may not be eligible for return, replacement or refund.

16. Changes to This Policy

Milletto & Nutto may update this Shipping & Return Policy from time to time to reflect changes in:

  1. Shipping arrangements.
  2. Courier services.
  3. Business operations.
  4. Payment methods.
  5. Customer-service processes.
  6. Applicable laws or regulations.

The latest version will be published on this page with an updated "Last Updated" date.

17. Contact Us

For shipping, delivery, cancellation, damaged-product, return or refund-related assistance, please contact:

Milletto & Nutto
Marketed by ADAS GLOBAL EXPORTS PVT LTD

No. 2157, 3rd B Main,
Behind Vijayanagar Club,
Hampinagar, Vijayanagar,
Bengaluru, Karnataka, India - 580040

Email: exports.bharat2024@gmail.com
Customer Care: +91 81239 00596
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM